I'm experiencing graphical issues

If you’re experiencing graphical issues, following are some troubleshooting tips that may help!


(Please note, if you have mods installed, we’d recommend first uninstalling them to see if this helps fix any outstanding issues).

 

1: Please ensure that you have the latest drivers installed for your Graphics Card, this also goes for those that use onboard Graphics such as Intel.

For Nvidia cards you will find drivers http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

For Radeon cards you will find drivers http://support.amd.com/en-us/download

For Intel on board graphics you will find drivers http://www.intel.com/content/www/us/en/support.html

If you are unsure what drivers to download we recommend you use the “Automatically Find Drivers” option where possible.

If there are any known issues associated with your drivers, you can find them on the *No Man’s Sky Support Portal*.

2: If you are already running the latest drivers, we recommend you revert to a previous version of your driver to further ensure the issue is not driver related.

Please visit our support forums, where compatiblity issues with certain driver versions will be displayed.

For Nvidia cards you will find drivers http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

For Radeon cards you will find drivers http://support.amd.com/en-us/download

For Intel on board graphics you will find drivers http://www.intel.com/content/www/us/en/support.html

 

3: Ensure you have no mods installed, as these can very likely cause visual issues with the game!

If you have any mods installed, please uninstall them, we then recommend you verify the integrity of your installation files as follows!

Steam
Right click “No Man’s Sky” in your Steam Library

Click “Properties”

Click the “Local Files” tab

Click the "Verify Integrity of Game Files" box.

Wait until Steam has finished checking your files before re-running the game!

GOG Galaxy

Click “No Man’s Sky” in your Library

Click the “More” button

Hover your mouse over “Manage Installation”

Select “Verify/Repair”

Click the “Verify Game” box.

Wait until GOG Galaxy has finished checking your files before re-running the game!

4: Try deleting your Shader Cache.
You shader cache files are located in the following directory:

Steam:

Click into your “Steam” directory in explorer

Click “Steamapps”

Click “Common”

Click “No Man’s Sky”

Click “GAMEDATA”

Click “SHADERCACHE”

GOG Galaxy:

Click into your “GOG Galaxy” directory in explorer

Click “Games”

Click “No Man’s Sky”

Click “GAMEDATA”

Click “SHADERCACHE”

Please delete all the files within this folder and attempt to run the game again.

 

5: If this does not work then please uninstall and re-install the game and delete any associated files. Please follow these directions:

Steam
Right click “No Man’s Sky” in your Steam Library

Click “Uninstall”

Once No Man’s Sky is uninstalled, please navigate to your No Man’s Sky folder:

Click into your “Steam” directory in explorer

Click “Steamapps”

Click “Common”

Delete the “No Man’s Sky” folder.

GOG Galaxy

Click “No Man’s Sky” in your Library

Click the “More” button

Hover your mouse over “Manage Installation”

Select “Uninstall...”

Click the “Uninstall” box.

Once No Man’s Sky is uninstalled, please navigate to your No Man’s Sky folder:

Click into your “GOG Galaxy” directory in explorer

Click “Games”

Delete your “No Man’s Sky” folder

Once this is done, please re-install No Man’s Sky through your game client and attempt to re-run the game.

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